Nondiscrimination and language assistance
The Hand and Wrist Institute follows federal civil rights law. We do not exclude anyone, treat anyone differently or refuse care because of race, colour, national origin, sex, age or disability. If you need an interpreter, or you need information in a format you can read, we provide it free of charge. Call (817) 382-6789 and ask.
Notice of nondiscrimination
The Hand and Wrist Institute complies with applicable federal civil rights laws and does not discriminate on the basis of race, colour, national origin, sex, age or disability. We do not exclude people or treat them differently on any of those grounds.
This applies to everything we do: making an appointment, being seen, having surgery, being billed, and every communication in between.
What we provide, free of charge
For people whose first language is not English:
- Qualified interpreters, in person or by telephone.
- Written information in other languages.
For people with disabilities, so they can communicate with us effectively:
- Qualified sign language interpreters.
- Written information in other formats, including large print, audio, accessible electronic formats and other formats you ask for.
None of this costs you anything. Ask for it when you book, or at any point afterwards, by calling (817) 382-6789. Telling us in advance means we can have the right person with us on the day.
How to raise a concern with us
If you believe we have failed to provide any of the above, or that we discriminated against you on the basis of race, colour, national origin, sex, age or disability, you can file a grievance with us. Write to our Civil Rights Coordinator at The Hand and Wrist Institute, 510 E Southlake Blvd Ste 140, Southlake, TX 76092, or call (817) 382-6789.
Tell us what happened, when, and what you would like us to do about it. If you need help writing the grievance down, we will help you. We will not treat you differently for filing one.
How to file a complaint with the federal government
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. You can do this instead of raising it with us, or as well as, and you do not need our permission.
- Online, through the Office for Civil Rights complaint portal at ocrportal.hhs.gov.
- By post, to U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201. Complaint forms are at hhs.gov.
- By telephone, on 1-800-368-1019, or 1-800-537-7697 for TDD.
Free language assistance, in fifteen languages
The lines below say the same thing in the fifteen languages most commonly spoken in Texas by people with limited English proficiency: language help is available, it is free, and this is the number to call.
- Spanish ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (817) 382-6789.
- Vietnamese CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (817) 382-6789.
- Chinese 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (817) 382-6789。
- Korean 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (817) 382-6789 번으로 전화해 주십시오.
- Arabic ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 6789-382 (817).
- Urdu خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔ کال کریں (817) 382-6789۔
- Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (817) 382-6789.
- French ATTENTION : si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (817) 382-6789.
- Hindi ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (817) 382-6789 पर कॉल करें।
- Persian توجه: اگر به زبان فارسی گفتگو میکنید، تسهیلات زبانی به صورت رایگان برای شما فراهم میباشد. با (817) 382-6789 تماس بگیرید.
- German ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (817) 382-6789.
- Gujarati સૂચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (817) 382-6789.
- Russian ВНИМАНИЕ: если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (817) 382-6789.
- Japanese 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(817) 382-6789 まで、お電話にてご連絡ください。
- Laotian ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ (817) 382-6789.
Where these rules come from
Notice of nondiscrimination: 45 CFR §92.10. Notice of availability of language assistance services and auxiliary aids and services: 45 CFR §92.11, compliance date 5 July 2025. Both sit under Section 1557 of the Affordable Care Act. This page is a required notice. It is not legal advice.